Ticketmaster: **Miami Dance Project: Alice In Wonderland*Sat...
A Ticketmaster customer review by GetHuman user ~real client from November 5th, 2017
Background on ~real client's case
GetHuman: ~real client - can you tell our other Ticketmaster customers when your case took place?
~real client: Yup. It was evening, on October 29th.
GetHuman: Did you reach out to Ticketmaster, and if so, how?
GetHuman: And which of these common Ticketmaster customer issues best describes the reason you wanted to talk to them?
(Shows ~real client a list of common Ticketmaster problems)
~real client: "Change order" was why I was trying to call.
~real client's review of Ticketmaster customer service
GetHuman: So how would you sum up your experience for GetHuman's Ticketmaster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~real client: **Miami Dance Project: Alice In Wonderland*Sat, Jun **, **** **:** PM*Gusman Center for the Performing Arts*Miami, FL*Will Call **I'm really disappointed with Ticketamaster , I bought * ticket for the ballet and i found out at the theatre that it was a performance from a dancing school with kids from * or * year old to teenagers *I paid ** dollars for * tickets to see kids that were very beginner dancers*Ticketmaster never published something about a kids performance and the advertising picture were real pics from a real ballet*I called Ticketmaster and even though they recognized that I was right they could not refund the many or gave me a credit*I asked to speak with somebody from the corporate and they told me that they are going to call me and I am still waiting*I'm very DISAPPOINTED AND I FELL DEFRAUDED *I never thought a company like Ticketmaster can trick people
GetHuman: Let's quantify your experience contacting Ticketmaster. On a scale of 1 to 5, how easy is it go get help on a Ticketmaster problem?
~real client: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~real client: I'd give them a two out of five on communication.
GetHuman: And what about Ticketmaster's ability to quickly and effectively address your problem?
~real client: For that I would say five out of five.
GetHuman: And finally- any advice for other Ticketmaster customers?
~real client: Call them early in the day or late. Don't forget any personal or account information you might need for Ticketmaster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~real client taken from his Ticketmaster customer service problem that occurred on October 29th, 2017.