Ticketmaster: I bought tickets to tonight's concert, but was...

A Ticketmaster customer review by GetHuman user GetHuman-termina from November 29th, 2017

Background on GetHuman-termina's case

GetHuman: GetHuman-termina - can you tell our other Ticketmaster customers when your case took place?
GetHuman-termina: Yes I can. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Ticketmaster, and if so, how?
GetHuman-termina: I used a twitter page I found on the GetHuman Ticketmaster customer service contact info page: Contact Ticketmaster Customer Service
GetHuman: And which of these common Ticketmaster customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-termina a list of common Ticketmaster problems)
GetHuman-termina: "Refund" was why I was trying to contact.

GetHuman-termina's review of Ticketmaster customer service

GetHuman: So how would you sum up your experience for GetHuman's Ticketmaster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-termina: I bought tickets to tonight's concert, but was unable to attend. I've had the tickets since May. Didn't get a refund approval until *pm today and I live an hour*away from the place I bought them. Was told I had to return them to the point of sale. She said by * pm. I explained I had a doctor's appointment and would get there as quickly as I could. She told me it wouldn't be an issue. I arrive at said location at *:**, wait around for a half an hour while the clerk is on hold trying to verify. Then was told that they wouldn't refund after all. So I'm out $*** and three hours of my life I'll never get back.I go to concerts and events pretty regularly, but if I have to purchase tickets thru your company again, I'll stay home!
GetHuman: Let's quantify your experience contacting Ticketmaster. On a scale of 1 to 5, how easy is it go get help on a Ticketmaster problem?
GetHuman-termina: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-termina: I'd give them a two out of five on communication.
GetHuman: And what about Ticketmaster's ability to quickly and effectively address your problem?
GetHuman-termina: For that I would say five out of five.
GetHuman: And finally- any advice for other Ticketmaster customers?
GetHuman-termina: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Ticketmaster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-termina taken from his Ticketmaster customer service problem that occurred on November 23rd, 2017.


1.78 of 5 stars | 203 reviews

GetHuman-termina's Ticketmaster Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ticketmaster, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ticketmaster in any way.

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