Ticketmaster: I spoke with John about my Iron Maiden tickets...
A Ticketmaster customer review by GetHuman user ~Kevin Waldron from November 11th, 2017
Background on ~Kevin Waldron's case
GetHuman: ~Kevin Waldron - can you tell our other Ticketmaster customers when your case took place?
~Kevin Waldron: Yes. It was middle of the night, on November 3rd.
GetHuman: Did you reach out to Ticketmaster, and if so, how?
GetHuman: And which of these common Ticketmaster customer issues best describes the reason you wanted to talk to them?
(Shows ~Kevin Waldron a list of common Ticketmaster problems)
~Kevin Waldron: "Cancel order" was why I was trying to call.
~Kevin Waldron's review of Ticketmaster customer service
GetHuman: So how would you sum up your experience for GetHuman's Ticketmaster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kevin Waldron: I spoke with John about my Iron Maiden tickets. Very helpful and understood my angst of the paperless ticket process. Thanks John!
GetHuman: Let's quantify your experience contacting Ticketmaster. On a scale of 1 to 5, how easy is it go get help on a Ticketmaster problem?
~Kevin Waldron: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kevin Waldron: I'd give them a one out of five on communication.
GetHuman: And what about Ticketmaster's ability to quickly and effectively address your problem?
~Kevin Waldron: For that I would say two out of five.
GetHuman: And finally- any advice for other Ticketmaster customers?
~Kevin Waldron: Call them early in the day or late. Don't forget any personal or account information you might need for Ticketmaster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kevin Waldron taken from his Ticketmaster customer service problem that occurred on November 3rd, 2017.