Ticketmaster: I have been calling this number wanting to appe...
A Ticketmaster customer review by GetHuman user ~Adeline Loh from November 22nd, 2017
Background on ~Adeline Loh's case
GetHuman: ~Adeline Loh - can you tell our other Ticketmaster customers when your case took place?
~Adeline Loh: Yeah. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Ticketmaster, and if so, how?
GetHuman: And which of these common Ticketmaster customer issues best describes the reason you wanted to talk to them?
(Shows ~Adeline Loh a list of common Ticketmaster problems)
~Adeline Loh: "Special Request" was why I was trying to call.
~Adeline Loh's review of Ticketmaster customer service
GetHuman: So how would you sum up your experience for GetHuman's Ticketmaster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Adeline Loh: I have been calling this number wanting to appeal about non-attendance of an order due to compassionate reasons. Keep getting a response that the call centre is not operating whether its **pm or **am Singapore time. Suppose the call back by Ticketmaster is only within the US. Pls have someone call me back on my order no: **-***** NY* or I will have to report this chargeback to American Express. tks
GetHuman: Let's quantify your experience contacting Ticketmaster. On a scale of 1 to 5, how easy is it go get help on a Ticketmaster problem?
~Adeline Loh: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Adeline Loh: I'd give them a three out of five on communication.
GetHuman: And what about Ticketmaster's ability to quickly and effectively address your problem?
~Adeline Loh: For that I would say four out of five.
GetHuman: And finally- any advice for other Ticketmaster customers?
~Adeline Loh: Call them early in the day or late. Don't forget any personal or account information you might need for Ticketmaster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Adeline Loh taken from his Ticketmaster customer service problem that occurred on November 19th, 2017.