Ticketmaster: I've been calling their customer service line f...
A Ticketmaster customer review by GetHuman user ~educatorem from November 27th, 2017
Background on ~educatorem's case
GetHuman: ~educatorem - can you tell our other Ticketmaster customers when your case took place?
~educatorem: Yup. It was morning, on November 26th.
GetHuman: Did you reach out to Ticketmaster, and if so, how?
GetHuman: And which of these common Ticketmaster customer issues best describes the reason you wanted to talk to them?
(Shows ~educatorem a list of common Ticketmaster problems)
~educatorem: "Purchase Tickets" was why I was trying to call.
~educatorem's review of Ticketmaster customer service
GetHuman: So how would you sum up your experience for GetHuman's Ticketmaster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~educatorem: I've been calling their customer service line for * days and all I get is a busy signal. They say they will return an email in **-** hours and I haven't heard anything yet. It was also so difficult to figure out how to send an email. It's a simple fix. I just want a refund for tickets in September. The whole process is frustrating. They could have this option on my ticketmaster account and solve the problem. Look at Amazon.com for ideas. Unbelievable!
GetHuman: Let's quantify your experience contacting Ticketmaster. On a scale of 1 to 5, how easy is it go get help on a Ticketmaster problem?
~educatorem: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~educatorem: I'd give them a five out of five on communication.
GetHuman: And what about Ticketmaster's ability to quickly and effectively address your problem?
~educatorem: For that I would say four out of five.
GetHuman: And finally- any advice for other Ticketmaster customers?
~educatorem: Call them early in the day or late. Don't forget any personal or account information you might need for Ticketmaster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~educatorem taken from his Ticketmaster customer service problem that occurred on November 26th, 2017.