Ticketmaster: I waited on hold for * minutes before anyone pi...
A Ticketmaster customer review by GetHuman user ~emily from October 31st, 2017
Background on ~emily's case
GetHuman: ~emily - can you tell our other Ticketmaster customers when your case took place?
~emily: Yes I can. It was afternoon, on October 27th.
GetHuman: Did you reach out to Ticketmaster, and if so, how?
GetHuman: And which of these common Ticketmaster customer issues best describes the reason you wanted to talk to them?
(Shows ~emily a list of common Ticketmaster problems)
~emily: "Complaint" was why I was trying to contact.
~emily's review of Ticketmaster customer service
GetHuman: So how would you sum up your experience for GetHuman's Ticketmaster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~emily: I waited on hold for * minutes before anyone picked up. She was hard to understand and after explaining my problem, she told me she would transfer me to customer service (who was she then if not customer service?). After waiting on hold for an additional ** minutes, my call was finally answered by another unintelligible representative. After going through my entire explanation once again, he said "hold one moment" and put me on hold. After another minute of holding, I was hung up on.
GetHuman: Let's quantify your experience contacting Ticketmaster. On a scale of 1 to 5, how easy is it go get help on a Ticketmaster problem?
~emily: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~emily: I'd give them a two out of five on communication.
GetHuman: And what about Ticketmaster's ability to quickly and effectively address your problem?
~emily: For that I would say five out of five.
GetHuman: And finally- any advice for other Ticketmaster customers?
~emily: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Ticketmaster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~emily taken from his Ticketmaster customer service problem that occurred on October 27th, 2017.