I was given wrong information by Ticketmaster r...

A Ticketmaster customer review by GetHuman user ~Unhappy customer from November 14th, 2017

Background on ~Unhappy customer's case

GetHuman: ~Unhappy customer - can you tell our other Ticketmaster customers when your case took place?
~Unhappy customer: Yeah. It was evening, on November 9th.
GetHuman: Did you reach out to Ticketmaster, and if so, how?
~Unhappy customer: I used the 800-745-3000 number I found for on the GetHuman Ticketmaster customer phone number page I was on: Ticketmaster Customer Service Phone Number
GetHuman: And which of these common Ticketmaster customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy customer a list of common Ticketmaster problems)
~Unhappy customer: "Refund a Charge" was why I was trying to call.

~Unhappy customer's review of Ticketmaster customer service

GetHuman: So how would you sum up your experience for GetHuman's Ticketmaster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy customer: I was given wrong information by Ticketmaster regarding how to get a refund for my lost tickets back in December ****. I ended up buying tickets again, and now that the event is over, even though I found the original tickets that were never used I was was told by Ticketmaster that they can't give any refund, even though they gave me wrong information originally. Believe me when I say, I will never ever purchase tickets through Ticketmaster again if there is any possible way around it!!!! Look at past reviews Ticketmaster and wonder why so many people say "I hate Ticketmaster". Maybe some system revisions are in order! Try being people and treat customers on a case by case basis, instead of being just a machine!
GetHuman: Let's quantify your experience contacting Ticketmaster. On a scale of 1 to 5, how easy is it go get help on a Ticketmaster problem?
~Unhappy customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy customer: I'd give them a four out of five on communication.
GetHuman: And what about Ticketmaster's ability to quickly and effectively address your problem?
~Unhappy customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Ticketmaster customers?
~Unhappy customer: Call them early in the day or late. Don't forget any personal or account information you might need for Ticketmaster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy customer taken from his Ticketmaster customer service problem that occurred on November 9th, 2017.


1.78 of 5 stars | 203 reviews

~Unhappy customer's Ticketmaster Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ticketmaster, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ticketmaster in any way.

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