Ticketmaster: I will never ever again in my life used Ticket...
A Ticketmaster customer review by GetHuman user ~KellyAnne19 from November 5th, 2017
Background on ~KellyAnne19's case
GetHuman: ~KellyAnne19 - can you tell our other Ticketmaster customers when your case took place?
~KellyAnne19: Yup. It was afternoon, on October 27th.
GetHuman: Did you reach out to Ticketmaster, and if so, how?
GetHuman: And which of these common Ticketmaster customer issues best describes the reason you wanted to talk to them?
(Shows ~KellyAnne19 a list of common Ticketmaster problems)
~KellyAnne19: "Change order" was why I was trying to call.
~KellyAnne19's review of Ticketmaster customer service
GetHuman: So how would you sum up your experience for GetHuman's Ticketmaster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KellyAnne19: I will never ever again in my life used Ticket Master. They sold me tickets that I found out were the WRONG seats when i recieved my confirmation email. When I called them up to help, I was recieved the run around for a good HOUR! I asked to speak with a Manager and he was very unhelpful and sounded annoyed with me, when it was THEIR error! I was so frustatded with them at this point that I cried, YES CRIED. Are you happy ticket master??? You make your customers cry! Worst company by far.
GetHuman: Let's quantify your experience contacting Ticketmaster. On a scale of 1 to 5, how easy is it go get help on a Ticketmaster problem?
~KellyAnne19: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KellyAnne19: I'd give them a four out of five on communication.
GetHuman: And what about Ticketmaster's ability to quickly and effectively address your problem?
~KellyAnne19: For that I would say five out of five.
GetHuman: And finally- any advice for other Ticketmaster customers?
~KellyAnne19: Call them early in the day or late. Don't forget any personal or account information you might need for Ticketmaster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KellyAnne19 taken from his Ticketmaster customer service problem that occurred on October 27th, 2017.