Ticketmaster: No help at all. Kept trying to transfer me to...
A Ticketmaster customer review by GetHuman user ~Tommy Boy from November 22nd, 2017
Background on ~Tommy Boy's case
GetHuman: ~Tommy Boy - can you tell our other Ticketmaster customers when your case took place?
~Tommy Boy: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Ticketmaster, and if so, how?
GetHuman: And which of these common Ticketmaster customer issues best describes the reason you wanted to talk to them?
(Shows ~Tommy Boy a list of common Ticketmaster problems)
~Tommy Boy: "Cancel order" was why I was trying to call.
~Tommy Boy's review of Ticketmaster customer service
GetHuman: So how would you sum up your experience for GetHuman's Ticketmaster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tommy Boy: No help at all. Kept trying to transfer me to the auto menu at another number, which wasn't working and was the reason I tried THIS number.
GetHuman: Let's quantify your experience contacting Ticketmaster. On a scale of 1 to 5, how easy is it go get help on a Ticketmaster problem?
~Tommy Boy: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tommy Boy: I'd give them a one out of five on communication.
GetHuman: And what about Ticketmaster's ability to quickly and effectively address your problem?
~Tommy Boy: For that I would say four out of five.
GetHuman: And finally- any advice for other Ticketmaster customers?
~Tommy Boy: Call them early in the day or late. Don't forget any personal or account information you might need for Ticketmaster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tommy Boy taken from his Ticketmaster customer service problem that occurred on November 15th, 2017.