Ticketmaster: Without an order number and CC number I couldn...

A Ticketmaster customer review by GetHuman user ~Irritated in Tucson from November 1st, 2017

Background on ~Irritated in Tucson's case

GetHuman: ~Irritated in Tucson - can you tell our other Ticketmaster customers when your case took place?
~Irritated in Tucson: Sure. It was morning, on October 23rd.
GetHuman: Did you reach out to Ticketmaster, and if so, how?
~Irritated in Tucson: I used the 800-745-3000 number I found for on the GetHuman Ticketmaster customer phone number page I was on: Ticketmaster Customer Service Phone Number
GetHuman: And which of these common Ticketmaster customer issues best describes the reason you wanted to talk to them?
(Shows ~Irritated in Tucson a list of common Ticketmaster problems)
~Irritated in Tucson: "Refund a Charge" was why I was trying to call.

~Irritated in Tucson's review of Ticketmaster customer service

GetHuman: So how would you sum up your experience for GetHuman's Ticketmaster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Irritated in Tucson: Without an order number and CC number I couldn't get through to customer service to correct an order screwup by Ticketmaster. I got someone elses tickets.
GetHuman: Let's quantify your experience contacting Ticketmaster. On a scale of 1 to 5, how easy is it go get help on a Ticketmaster problem?
~Irritated in Tucson: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Irritated in Tucson: I'd give them a two out of five on communication.
GetHuman: And what about Ticketmaster's ability to quickly and effectively address your problem?
~Irritated in Tucson: For that I would say one out of five.
GetHuman: And finally- any advice for other Ticketmaster customers?
~Irritated in Tucson: Call them early in the day or late. Don't forget any personal or account information you might need for Ticketmaster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Irritated in Tucson taken from his Ticketmaster customer service problem that occurred on October 23rd, 2017.


1.78 of 5 stars | 203 reviews

~Irritated in Tucson's Ticketmaster Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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