Ticketmaster: Person who answered phone had no idea what was...

A Ticketmaster customer review by GetHuman user GetHuman-157491 from November 19th, 2017

Background on GetHuman-157491's case

GetHuman: GetHuman-157491 - can you tell our other Ticketmaster customers when your case took place?
GetHuman-157491: Sure. It was afternoon, on November 9th.
GetHuman: Did you reach out to Ticketmaster, and if so, how?
GetHuman-157491: I used a twitter page I found on the GetHuman Ticketmaster customer service contact info page: Contact Ticketmaster Customer Service
GetHuman: And which of these common Ticketmaster customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-157491 a list of common Ticketmaster problems)
GetHuman-157491: "Update account information" was why I was trying to contact.

GetHuman-157491's review of Ticketmaster customer service

GetHuman: So how would you sum up your experience for GetHuman's Ticketmaster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-157491: Person who answered phone had no idea what was going on. Suggested I call customer service. Customer service automated line gave me this number.
GetHuman: Let's quantify your experience contacting Ticketmaster. On a scale of 1 to 5, how easy is it go get help on a Ticketmaster problem?
GetHuman-157491: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-157491: I'd give them a one out of five on communication.
GetHuman: And what about Ticketmaster's ability to quickly and effectively address your problem?
GetHuman-157491: For that I would say one out of five.
GetHuman: And finally- any advice for other Ticketmaster customers?
GetHuman-157491: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Ticketmaster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-157491 taken from his Ticketmaster customer service problem that occurred on November 9th, 2017.

Ticketmaster

1.78 of 5 stars | 203 reviews

GetHuman-157491's Ticketmaster Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Ticketmaster, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Ticketmaster in any way.

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