Ticketmaster: the wait was long then when came to phone put m...
A Ticketmaster customer review by GetHuman user ~DOMINIC BISOP from November 1st, 2017
Background on ~DOMINIC BISOP's case
GetHuman: ~DOMINIC BISOP - can you tell our other Ticketmaster customers when your case took place?
~DOMINIC BISOP: Yes. It was middle of the night, on October 24th.
GetHuman: Did you reach out to Ticketmaster, and if so, how?
GetHuman: And which of these common Ticketmaster customer issues best describes the reason you wanted to talk to them?
(Shows ~DOMINIC BISOP a list of common Ticketmaster problems)
~DOMINIC BISOP: "Update account information" was why I was trying to call.
~DOMINIC BISOP's review of Ticketmaster customer service
GetHuman: So how would you sum up your experience for GetHuman's Ticketmaster customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DOMINIC BISOP: the wait was long then when came to phone put me on hold for anotha ten minutes.. you guys need to hire betta help
GetHuman: Let's quantify your experience contacting Ticketmaster. On a scale of 1 to 5, how easy is it go get help on a Ticketmaster problem?
~DOMINIC BISOP: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DOMINIC BISOP: I'd give them a three out of five on communication.
GetHuman: And what about Ticketmaster's ability to quickly and effectively address your problem?
~DOMINIC BISOP: For that I would say two out of five.
GetHuman: And finally- any advice for other Ticketmaster customers?
~DOMINIC BISOP: Call them early in the day or late. Don't forget any personal or account information you might need for Ticketmaster to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DOMINIC BISOP taken from his Ticketmaster customer service problem that occurred on October 24th, 2017.