TigerDirect.com: This was great, so much better than calling...
A TigerDirect.com customer review by GetHuman user ~malcolmgreaves from November 17th, 2017
Background on ~malcolmgreaves's case
GetHuman: ~malcolmgreaves - can you tell our other TigerDirect.com customers when your case took place?
~malcolmgreaves: Yes I can. It was morning, on November 9th.
GetHuman: Did you reach out to TigerDirect.com, and if so, how?
GetHuman: And which of these common TigerDirect.com customer issues best describes the reason you wanted to talk to them?
(Shows ~malcolmgreaves a list of common TigerDirect.com problems)
~malcolmgreaves: "Cancel order" was why I was trying to call.
~malcolmgreaves's review of TigerDirect.com customer service
GetHuman: So how would you sum up your experience for GetHuman's TigerDirect.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~malcolmgreaves: This was great, so much better than calling (***) *** - ****. I got a human to talk to nearly immediately. The guy actually spoke to me in English despite there being some automated system speaking Spanish. **CALL THIS NUMBER! I waited for ** minutes on the other one before hanging up and trying this one. Very glad I did.
GetHuman: Let's quantify your experience contacting TigerDirect.com. On a scale of 1 to 5, how easy is it go get help on a TigerDirect.com problem?
~malcolmgreaves: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~malcolmgreaves: I'd give them a one out of five on communication.
GetHuman: And what about TigerDirect.com's ability to quickly and effectively address your problem?
~malcolmgreaves: For that I would say five out of five.
GetHuman: And finally- any advice for other TigerDirect.com customers?
~malcolmgreaves: Call them early in the day or late. Don't forget any personal or account information you might need for TigerDirect.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~malcolmgreaves taken from his TigerDirect.com customer service problem that occurred on November 9th, 2017.