Timbuk2: Rep was able to quickly answer my question. Ho...
A Timbuk2 customer review by GetHuman user GetHuman-372044 from November 26th, 2017
Background on GetHuman-372044's case
GetHuman: GetHuman-372044 - can you tell our other Timbuk2 customers when your case took place?
GetHuman-372044: Yes. It was evening, on November 18th.
GetHuman: Did you reach out to Timbuk2, and if so, how?
GetHuman: And which of these common Timbuk2 customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-372044 a list of common Timbuk2 problems)
GetHuman-372044: "Cancel order" was why I was trying to call.
GetHuman-372044's review of Timbuk2 customer service
GetHuman: So how would you sum up your experience for GetHuman's Timbuk2 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-372044: Rep was able to quickly answer my question. However, when I pointed out a discrepancy with their website's info, he quickly became disinterested. I would have expected him to take note and pass it on to the ecommerce manager.
GetHuman: Let's quantify your experience contacting Timbuk2. On a scale of 1 to 5, how easy is it go get help on a Timbuk2 problem?
GetHuman-372044: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-372044: I'd give them a two out of five on communication.
GetHuman: And what about Timbuk2's ability to quickly and effectively address your problem?
GetHuman-372044: For that I would say five out of five.
GetHuman: And finally- any advice for other Timbuk2 customers?
GetHuman-372044: Call them early in the day or late. Don't forget any personal or account information you might need for Timbuk2 to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-372044 taken from his Timbuk2 customer service problem that occurred on November 18th, 2017.