Time Magazine: Had to speak with two different people but prob...
A Time Magazine customer review by GetHuman user ~annonymous from November 25th, 2017
Background on ~annonymous's case
GetHuman: ~annonymous - can you tell our other Time Magazine customers when your case took place?
~annonymous: Yes. It was afternoon, on November 15th.
GetHuman: Did you reach out to Time Magazine, and if so, how?
GetHuman: And which of these common Time Magazine customer issues best describes the reason you wanted to talk to them?
(Shows ~annonymous a list of common Time Magazine problems)
~annonymous: "Trouble With the App" was why I was trying to call.
~annonymous's review of Time Magazine customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Magazine customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annonymous: Had to speak with two different people but problem was finally resolved. Problem stemmed from last discussion with TIME when I was renewing my subscription. That person totally screwed up and my subscription was cancelled instead of renewed. The person today was very helpful and pleasant and hopefully I will get my magazine in three weeks.
GetHuman: Let's quantify your experience contacting Time Magazine. On a scale of 1 to 5, how easy is it go get help on a Time Magazine problem?
~annonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annonymous: I'd give them a five out of five on communication.
GetHuman: And what about Time Magazine's ability to quickly and effectively address your problem?
~annonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Magazine customers?
~annonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Time Magazine to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annonymous taken from his Time Magazine customer service problem that occurred on November 15th, 2017.