Time Warner: **********I was signing up as a new customer...
A Time Warner customer review by GetHuman user GetHuman-115133 from November 13th, 2017
Background on GetHuman-115133's case
GetHuman: GetHuman-115133 - can you tell our other Time Warner customers when your case took place?
GetHuman-115133: Yup. It was evening, on November 5th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-115133 a list of common Time Warner problems)
GetHuman-115133: "Technical Support" was why I was trying to call.
GetHuman-115133's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-115133: **********I was signing up as a new customer.. I kept getting transferred and the connection was poor. I called another number with the confirmation number that I obtained online, but instead of asking for the conformation number and my name I was greeted by which number you called you sure you called a legit number.. All in total my * hours were wasted from waiting for help to giving all my info over and over again. Time Warner scux!!!!!!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
GetHuman-115133: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-115133: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
GetHuman-115133: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
GetHuman-115133: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-115133 taken from his Time Warner customer service problem that occurred on November 5th, 2017.