Time Warner: This service actually *****! I can never watch...
A Time Warner customer review by GetHuman user ~chris bollin from November 25th, 2017
Background on ~chris bollin's case
GetHuman: ~chris bollin - can you tell our other Time Warner customers when your case took place?
~chris bollin: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~chris bollin a list of common Time Warner problems)
~chris bollin: "Account Access" was why I was trying to call.
~chris bollin's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chris bollin: This service actually *****! I can never watch an entire show without the cable breaking up or kissing it completely. I'm sick of calling and never getting anyone that speaks English and I'm sick of calling and being on hold for hours to find out they're not going to do anything to fix the problem! I'm switching services after the new year for sure!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~chris bollin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chris bollin: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~chris bollin: For that I would say three out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~chris bollin: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chris bollin taken from his Time Warner customer service problem that occurred on November 17th, 2017.