Time Warner: A I never had this much trouble blood pressure...
A Time Warner customer review by GetHuman user ~Mz. Yolunda Harris from November 19th, 2017
Background on ~Mz. Yolunda Harris's case
GetHuman: ~Mz. Yolunda Harris - can you tell our other Time Warner customers when your case took place?
~Mz. Yolunda Harris: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Mz. Yolunda Harris a list of common Time Warner problems)
~Mz. Yolunda Harris: "Lower my rate" was why I was trying to call.
~Mz. Yolunda Harris's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mz. Yolunda Harris: A I never had this much trouble blood pressure no * was giving me any answers I hope u loose alot of customers. Mz. Harris
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Mz. Yolunda Harris: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mz. Yolunda Harris: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Mz. Yolunda Harris: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Mz. Yolunda Harris: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mz. Yolunda Harris taken from his Time Warner customer service problem that occurred on November 13th, 2017.