Time Warner: Basically nothing was done, "We have to file a...
A Time Warner customer review by GetHuman user ~"Unhappy in Perris" from November 10th, 2017
Background on ~"Unhappy in Perris"'s case
GetHuman: ~"Unhappy in Perris" - can you tell our other Time Warner customers when your case took place?
~"Unhappy in Perris": Yeah. It was afternoon, on November 1st.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~"Unhappy in Perris" a list of common Time Warner problems)
~"Unhappy in Perris": "Technical Support" was why I was trying to call.
~"Unhappy in Perris"'s review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~"Unhappy in Perris": Basically nothing was done, "We have to file a report first", meanwhile I'm still waiting another ** hours for a call to find out why I didn't receive the remote that was promised ** hours ago! This office is just like our govt - alot of talk and reports and nothing gets done. Another worthless service offered by Time Warner!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~"Unhappy in Perris": I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~"Unhappy in Perris": I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~"Unhappy in Perris": For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~"Unhappy in Perris": Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~"Unhappy in Perris" taken from his Time Warner customer service problem that occurred on November 1st, 2017.