Time Warner: Chat people ask same questions in between plati...
A Time Warner customer review by GetHuman user GetHuman-53103 from November 16th, 2017
Background on GetHuman-53103's case
GetHuman: GetHuman-53103 - can you tell our other Time Warner customers when your case took place?
GetHuman-53103: Yup. It was morning, on November 8th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-53103 a list of common Time Warner problems)
GetHuman-53103: "Lower my bill" was why I was trying to call.
GetHuman-53103's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-53103: Chat people ask same questions in between platitudes, then you end up talking in circles, rehashing the same questions. After about an hour of this, then they tell you to call a live person. After being on hold a minimum of ** minutes, you finally get helped--for this month. Every month for the past * months, I have been overbilled each month, plus not getting all the channels being paid for.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
GetHuman-53103: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-53103: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
GetHuman-53103: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
GetHuman-53103: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-53103 taken from his Time Warner customer service problem that occurred on November 8th, 2017.