Time Warner: Ever since I made the mistake of subscribing to...

A Time Warner customer review by GetHuman user GetHuman-402858 from November 24th, 2017

Background on GetHuman-402858's case

GetHuman: GetHuman-402858 - can you tell our other Time Warner customers when your case took place?
GetHuman-402858: Yup. It was morning, on November 19th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman-402858: I used the 800-892-2253 number I found for on the GetHuman Time Warner customer phone number page I was on: Time Warner Customer Service Phone Number
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-402858 a list of common Time Warner problems)
GetHuman-402858: "Account Access" was why I was trying to call.

GetHuman-402858's review of Time Warner customer service

GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-402858: Ever since I made the mistake of subscribing to TWC, I've had problems with their service. Sometimes it's the internet, and other times the cable, they don't discriminate when it comes to terrible service. I'm sick and tired of calling TWC's customer service line every couple of weeks. Verizon Fios not being in my neighborhood is the only reason I hadn't left TWC before today. Several of my friends have been using services such as Netflix or Hulu in lieu of cable and I am ready to join them. I would never recommend Time Warner Cable to anyone. I can only tell people how much I hate their atrocious service and to run in the other direction. I hate TWC even more for making me waste my time writing this review about their pathetic and inadequate service.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
GetHuman-402858: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-402858: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
GetHuman-402858: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
GetHuman-402858: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-402858 taken from his Time Warner customer service problem that occurred on November 19th, 2017.

Time Warner

2.67 of 5 stars | 597 reviews

GetHuman-402858's Time Warner Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Time Warner, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Time Warner in any way.

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