Time Warner: Excellent service so far. I called the wrong d...
A Time Warner customer review by GetHuman user ~Kimberley from November 17th, 2017
Background on ~Kimberley's case
GetHuman: ~Kimberley - can you tell our other Time Warner customers when your case took place?
~Kimberley: Yes I can. It was afternoon, on November 11th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Kimberley a list of common Time Warner problems)
~Kimberley: "Technical support" was why I was trying to call.
~Kimberley's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kimberley: Excellent service so far. I called the wrong dept so they transferred me to the correct dept. Business class. Now they are asking for an acct num which I do not have yet. Now they are asking for my zip code. Transfer to correct dept took half sec. I'm requiring a site survey to be done, I'm in a dead zone in LA. Off the phone with the rep in * minutes. The answer? Cannot do Time Warner because it would cost $**,*** dlls of underground work in order to bring service to my commercial bldg. In other words....a no go.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Kimberley: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kimberley: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Kimberley: For that I would say three out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Kimberley: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kimberley taken from his Time Warner customer service problem that occurred on November 11th, 2017.