Time Warner: Have been having problems for over a week. the...
A Time Warner customer review by GetHuman user ~Ollie Kopp from November 23rd, 2017
Background on ~Ollie Kopp's case
GetHuman: ~Ollie Kopp - can you tell our other Time Warner customers when your case took place?
~Ollie Kopp: Yes. It was afternoon, on November 19th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Ollie Kopp a list of common Time Warner problems)
~Ollie Kopp: "Lower my rate" was why I was trying to call.
~Ollie Kopp's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Ollie Kopp: Have been having problems for over a week. the phone and internet randomly go out then later will return for a min. Noticed after last tech was here several lines have been cut can' get anyone on the phone well when it is working that is.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Ollie Kopp: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Ollie Kopp: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Ollie Kopp: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Ollie Kopp: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Ollie Kopp taken from his Time Warner customer service problem that occurred on November 19th, 2017.