Time Warner: Promotional rate expires but "savings" will continue

A Time Warner customer review by GetHuman user GetHuman-abbersd from November 29th, 2017

Background on GetHuman-abbersd's case

GetHuman: GetHuman-abbersd - can you tell our other Time Warner customers when your case took place?
GetHuman-abbersd: Yes. It was morning, on November 28th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman-abbersd: I used the 800-892-2253 number I found for on the GetHuman Time Warner customer phone number page I was on: Time Warner Customer Service Phone Number
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-abbersd a list of common Time Warner problems)
GetHuman-abbersd: "Lower my bill" was why I was trying to call.

GetHuman-abbersd's review of Time Warner customer service

GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-abbersd: Promotional rate expires but "savings" will continue
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-abbersd: Received the "PROMOTIONAL RATE IS EXPIRING BUT YOUR SAVINGS WILL CONTINUE" letter. Interestingly, I didn't realize my first year of service with TWC was even a promotion. Spent some time with a customer service representative who explained to me in order for me to keep my bill the same, I would have to downgrade from Extreme internet to Standard. Essentially paying the same for less. Also why am I paying a $* wireless internet service charge on top of the monthly bill? Is that not what my monthly bill includes, wireless internet service? Very absurd. I will be expressing my dissatisfaction across social media and the web. I will be canceling my service if this is not resolved.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
GetHuman-abbersd: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-abbersd: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
GetHuman-abbersd: For that I would say three out of five.
GetHuman: And finally- any advice for other Time Warner customers?
GetHuman-abbersd: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-abbersd taken from his Time Warner customer service problem that occurred on November 28th, 2017.

Time Warner

2.67 of 5 stars | 597 reviews

GetHuman-abbersd's Time Warner Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Time Warner, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Time Warner in any way.

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