I BEEN USING TIME WARNER CABLE LAST * YEARS UPT...
A Time Warner customer review by GetHuman user ~SIGIL THOMAS from November 22nd, 2017
Background on ~SIGIL THOMAS's case
GetHuman: ~SIGIL THOMAS - can you tell our other Time Warner customers when your case took place?
~SIGIL THOMAS: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~SIGIL THOMAS a list of common Time Warner problems)
~SIGIL THOMAS: "Lower my bill" was why I was trying to call.
~SIGIL THOMAS's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SIGIL THOMAS: I BEEN USING TIME WARNER CABLE LAST * YEARS UPTO THE TIME I USED THEY NICE TO US ONCE I CANCELLED THE SERVICE THEY START TO RUDE TO US AND THEY CHARGING A BIG AMOUNT TO ME. I ENQUIRE ABOUT THIS AND THEY SAID THEY WILL REVIEW AND SEND AN ANOTHER BILL FOR ME WITH IN ** DAYS I RECIVE A LETTER FROM COLLECTION AGENCY.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~SIGIL THOMAS: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SIGIL THOMAS: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~SIGIL THOMAS: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~SIGIL THOMAS: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SIGIL THOMAS taken from his Time Warner customer service problem that occurred on November 18th, 2017.