I am very dissapointed in Time Warner Cable. My...
A Time Warner customer review by GetHuman user GetHuman-330536 from October 28th, 2017
Background on GetHuman-330536's case
GetHuman: GetHuman-330536 - can you tell our other Time Warner customers when your case took place?
GetHuman-330536: Sure. It was middle of the night, on October 24th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-330536 a list of common Time Warner problems)
GetHuman-330536: "Technical support" was why I was trying to call.
GetHuman-330536's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-330536: I am very dissapointed in Time Warner Cable. My husband and I have been loyal customers for several years. Recently I decided to upgrade to internet and cable because Time Warner has been so reliable I chose Time Warner. Little did I know the customer rep I spoke with while ordering was either unaware that I would have a huge pro-rated charge or failed to mention it. I live on a budget and I agreed to installation charges, however my bill is now over *** for * month of service. I cannot pay that ever. I also was told to go to my local office where they could help me and wasted * hr of babysitting time. I have twins. I don't believe I should have to pay for charges that I did not agree to. I need customer relations to contact me asap. I hope I do not have to cancel my services with Time Warner because of the deceit of a customer rep. email: *****@***.com
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
GetHuman-330536: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-330536: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
GetHuman-330536: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
GetHuman-330536: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-330536 taken from his Time Warner customer service problem that occurred on October 24th, 2017.