Time Warner: I still can't get through to a person they just...
A Time Warner customer review by GetHuman user ~Steve from November 19th, 2017
Background on ~Steve's case
GetHuman: ~Steve - can you tell our other Time Warner customers when your case took place?
~Steve: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Steve a list of common Time Warner problems)
~Steve: "Lower my rate" was why I was trying to call.
~Steve's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Steve: I still can't get through to a person they just play stupid music and no one ever comes to the phone. My account is payed in full and I feel unimportant because I'm getting nowhere. I'm so close to canceling my service. If you don't have representatives working on the weekend you should say so otherwise answer the freaking calls on hold!!!!!! I think I hate this company now. They always call me to sell me upgrades but don't act like they give a **** when I say I'm not upgrading because I my Internet doesn't even work as is. I'm very disappointed in you. Shame on you!! Shame on you!!!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Steve: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Steve: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Steve: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Steve: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Steve taken from his Time Warner customer service problem that occurred on November 13th, 2017.