Time Warner: Passed from one rep to another without anything...
A Time Warner customer review by GetHuman user ~Drop of Sun from November 24th, 2017
Background on ~Drop of Sun's case
GetHuman: ~Drop of Sun - can you tell our other Time Warner customers when your case took place?
~Drop of Sun: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Drop of Sun a list of common Time Warner problems)
~Drop of Sun: "Cancel Service" was why I was trying to call.
~Drop of Sun's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Drop of Sun: Passed from one rep to another without anything getting resolved and then finally hung up on or disconnected without anyone trying to call me back...now I have to wait in 'call-line' again for another estimated **-** mins. to start all over...awful service
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Drop of Sun: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Drop of Sun: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Drop of Sun: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Drop of Sun: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Drop of Sun taken from his Time Warner customer service problem that occurred on November 21st, 2017.