Time Warner: It took me ** minutes of waiting to get in touc...
A Time Warner customer review by GetHuman user ~unsatisfied customer from November 13th, 2017
Background on ~unsatisfied customer's case
GetHuman: ~unsatisfied customer - can you tell our other Time Warner customers when your case took place?
~unsatisfied customer: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~unsatisfied customer a list of common Time Warner problems)
~unsatisfied customer: "Account Access" was why I was trying to call.
~unsatisfied customer's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unsatisfied customer: It took me ** minutes of waiting to get in touch with someone. When I did it was a foreignor on the other end of the line who was very nice but had no idea how to get me what I need or want. They never got upset with me but I was so frustrated I had to talk to the managers manager. Its funny but they had a very diffucult time finding the packages from our area and understanding what I was asking for. The english was perfect but the barrier was not.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~unsatisfied customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unsatisfied customer: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~unsatisfied customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~unsatisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unsatisfied customer taken from his Time Warner customer service problem that occurred on November 11th, 2017.