Time Warner: It wouldn't allow me to put in my actual wait w...
A Time Warner customer review by GetHuman user GetHuman-346462 from November 23rd, 2017
Background on GetHuman-346462's case
GetHuman: GetHuman-346462 - can you tell our other Time Warner customers when your case took place?
GetHuman-346462: Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-346462 a list of common Time Warner problems)
GetHuman-346462: "Lower my bill" was why I was trying to call.
GetHuman-346462's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-346462: It wouldn't allow me to put in my actual wait which was *** minutes. * hours of being on hold for a supervisor who had left for the day. I tried calling back and the office was closed and was told by the automated voice to,"call back during business hours" I've never left feedback before, but this is the worst treatment I have ever received. At this point Uverse and Direct TV can't do any worse.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
GetHuman-346462: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-346462: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
GetHuman-346462: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
GetHuman-346462: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-346462 taken from his Time Warner customer service problem that occurred on November 16th, 2017.