Time Warner: Please beware of TWC. My husband and I moved an...
A Time Warner customer review by GetHuman user ~Demiz9 from November 19th, 2017
Background on ~Demiz9's case
GetHuman: ~Demiz9 - can you tell our other Time Warner customers when your case took place?
~Demiz9: Yes. It was morning, on November 12th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Demiz9 a list of common Time Warner problems)
~Demiz9: "Lower my bill" was why I was trying to call.
~Demiz9's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Demiz9: Please beware of TWC. My husband and I moved and due to trees and brush we could no longer have direct tv. I called every cable company before TWC because I've been warned about how terrible their service is. Unfortunately TWC was the only cable company that offered service in our new home. I called them on a Wednesday and they said they would be out the next day and that they were going to charge me **.**z I asked if we could have a later installation time because my husband and I both work. TWC and I agreed on *-*pm. The next day the tech calls at *pm saying he's at the house. I told him I work * minutes away and I'll be right there. He said he wasn't going to wait. I told him he wasn't supposed to be there until *. He said that TWC tech schedule didn't even have an installation time between * and *. I called TWC customer service. After being hung up on twice I waited ** minutes. The lady was nice and said they are re sending someone out and they will be here between * and *. *** co
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Demiz9: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Demiz9: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Demiz9: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Demiz9: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Demiz9 taken from his Time Warner customer service problem that occurred on November 12th, 2017.