Time Warner: Super slow and when you call about it they send...
A Time Warner customer review by GetHuman user ~DONT GET TWC! from November 24th, 2017
Background on ~DONT GET TWC!'s case
GetHuman: ~DONT GET TWC! - can you tell our other Time Warner customers when your case took place?
~DONT GET TWC!: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~DONT GET TWC! a list of common Time Warner problems)
~DONT GET TWC!: "Lower my rate" was why I was trying to call.
~DONT GET TWC!'s review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DONT GET TWC!: Super slow and when you call about it they send a guy out to do something. They come and pretend to do stuff they really don't do jack **** I know this being a computer guy. I watch them they plug unplug thats all. It will temporally be better then will become even worse. Right now I get a ping of *** download speed of *.** mbps when I pay for ** ping and ** mbps. DON'T GET THEM SERIOUSLY!!!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~DONT GET TWC!: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DONT GET TWC!: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~DONT GET TWC!: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~DONT GET TWC!: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DONT GET TWC! taken from his Time Warner customer service problem that occurred on November 16th, 2017.