Time Warner: The Customer Service by Phone is Horrible. Eac...
A Time Warner customer review by GetHuman user ~Unsatisfied from November 12th, 2017
Background on ~Unsatisfied's case
GetHuman: ~Unsatisfied - can you tell our other Time Warner customers when your case took place?
~Unsatisfied: Yup. It was afternoon, on November 8th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Unsatisfied a list of common Time Warner problems)
~Unsatisfied: "Make a payment" was why I was trying to call.
~Unsatisfied's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unsatisfied: The Customer Service by Phone is Horrible. Each and every time you call there is a ** to ** minute wait. When you have to go in the local office......well it is an unpleasant hassle. Don't see why the phone wait is so long when a)they are loosing so much business and *) you get reffered to the website for instructions to do yourself. Why have technicians? I rather pay more for a service and receive service. And that is coming from someone living paycheck to paycheck.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Unsatisfied: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unsatisfied: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Unsatisfied: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Unsatisfied: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unsatisfied taken from his Time Warner customer service problem that occurred on November 8th, 2017.