Time Warner: The automated dialer can not connect you to the...
A Time Warner customer review by GetHuman user ~TWC SUX from November 6th, 2017
Background on ~TWC SUX's case
GetHuman: ~TWC SUX - can you tell our other Time Warner customers when your case took place?
~TWC SUX: Yeah. It was morning, on November 4th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~TWC SUX a list of common Time Warner problems)
~TWC SUX: "Cancel Service" was why I was trying to call.
~TWC SUX's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TWC SUX: The automated dialer can not connect you to the right person. Can't understand what you want!!!! They have the most bumb founded people on the line that have no clue to what they are doing. Do yourself a favor and get Direct-tv. Cancell all time warner!!!!!!!!!!!!!!!!!! Get Direct-tv. Cancell all time warner!!!!!!!!!!!!!!!!!! Get Direct-tv. Cancell all time warner!!!!!!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~TWC SUX: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TWC SUX: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~TWC SUX: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~TWC SUX: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TWC SUX taken from his Time Warner customer service problem that occurred on November 4th, 2017.