Time Warner: The call today only took ** min. from the time...
A Time Warner customer review by GetHuman user ~satisfied customer from November 17th, 2017
Background on ~satisfied customer's case
GetHuman: ~satisfied customer - can you tell our other Time Warner customers when your case took place?
~satisfied customer: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~satisfied customer a list of common Time Warner problems)
~satisfied customer: "Lower my bill" was why I was trying to call.
~satisfied customer's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~satisfied customer: The call today only took ** min. from the time I dialed until the issue was resolved. I have called technical support four of five times this year for one or another reason. I have always received good or excellent service. How these young people at a remote site can fix a problem in my home is remarkable. Thank you, Time Warner.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~satisfied customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~satisfied customer: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~satisfied customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~satisfied customer: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~satisfied customer taken from his Time Warner customer service problem that occurred on November 13th, 2017.