Time Warner: They promised me a different price than the bil...
A Time Warner customer review by GetHuman user GetHuman-134652 from November 25th, 2017
Background on GetHuman-134652's case
GetHuman: GetHuman-134652 - can you tell our other Time Warner customers when your case took place?
GetHuman-134652: Yeah. It was evening, on November 19th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman-134652: I used the 800-892-4357 number I found for on the GetHuman Time Warner customer phone number page I was on: Time Warner Customer Service Phone Number
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-134652 a list of common Time Warner problems
GetHuman-134652: "Lower my rate" was why I was trying to call.
GetHuman-134652's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-134652: They promised me a different price than the bill turned out to be and wouldn't honor it when I called. They also charged $**.** for installation - which I could have done myself but had no choice. I was also not informed of the installation fee. They also spelled my name wrong on the bill.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
GetHuman-134652: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-134652: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
GetHuman-134652: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner customers?
GetHuman-134652: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-134652 taken from his Time Warner customer service problem that occurred on November 19th, 2017.
2.67 of 5 stars | 597 reviewsTime Warner ReviewsTime Warner's Phone NumberAll Time Warner contact infoGeneral Time Warner customer service info
GetHuman-134652's Time Warner Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars
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