Time Warner: They refuse to listen to the problem I am telli...
A Time Warner customer review by GetHuman user ~mjfrustration from November 8th, 2017
Background on ~mjfrustration's case
GetHuman: ~mjfrustration - can you tell our other Time Warner customers when your case took place?
~mjfrustration: Yeah. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~mjfrustration a list of common Time Warner problems)
~mjfrustration: "Upgrade Account" was why I was trying to call.
~mjfrustration's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mjfrustration: They refuse to listen to the problem I am telling I am experiencing. Their CSR only wants to follow a script. They just don't get it. I even tried to ask for a supervisor to assist. That took another ** minutes before I could get further help. At least the sup was able to listen and took the appropriate steps to correct the problem on their side* not on my computer.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~mjfrustration: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mjfrustration: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~mjfrustration: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~mjfrustration: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mjfrustration taken from his Time Warner customer service problem that occurred on November 2nd, 2017.