Time Warner: This company STEALS from people. They charge a...
A Time Warner customer review by GetHuman user ~not happy from November 20th, 2017
Background on ~not happy's case
GetHuman: ~not happy - can you tell our other Time Warner customers when your case took place?
~not happy: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~not happy a list of common Time Warner problems)
~not happy: "Upgrade Account" was why I was trying to call.
~not happy's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not happy: This company STEALS from people. They charge a usage fee and then when you cancel service, they charge you a fee for the modem...EVEN IF YOU BUY IT!! Do not give them any information about your modem at home, they enter it into the computer and claim it is one of theirs. LIARS! BAD BUSINESS!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~not happy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not happy: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~not happy: For that I would say three out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~not happy: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not happy taken from his Time Warner customer service problem that occurred on November 18th, 2017.