Time Warner: This company is absolutely the most UNPROFESSIO...
A Time Warner customer review by GetHuman user ~tholley from November 16th, 2017
Background on ~tholley's case
GetHuman: ~tholley - can you tell our other Time Warner customers when your case took place?
~tholley: Yes. It was morning, on November 6th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~tholley a list of common Time Warner problems)
~tholley: "Account Access" was why I was trying to call.
~tholley's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tholley: This company is absolutely the most UNPROFESSIONAL cable company I have ever heard of! Im still awaiting for my service to be turned on and it has been almost * weeks! I suppose to had service turned on in * week. By far, the technicians are all over the place and the communication is absolutely poor!!! The dates they tell you that they are coming, they dont!! They have you taking off work being there and strait stand you up and make it like its your fault or maybe a level of miscommunication....how crazy!! Already I am ready to cancel this bootlegged service I haven't received yet and say to **** with it!! Ive called them now * times and sat on phone each time for over an hour ONLY to get no progress, but to constantly be told we will transfer you to someone else third party! They full of ********!!! Do not get this cable service n I dont recommend to anyone!!!!!!!!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~tholley: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tholley: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~tholley: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~tholley: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tholley taken from his Time Warner customer service problem that occurred on November 6th, 2017.