Time Warner: This is by far thee worse internet service I ha...
A Time Warner customer review by GetHuman user ~Worst internet ever from November 25th, 2017
Background on ~Worst internet ever's case
GetHuman: ~Worst internet ever - can you tell our other Time Warner customers when your case took place?
~Worst internet ever: Sure. It was late at night, on November 17th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Worst internet ever a list of common Time Warner problems)
~Worst internet ever: "Lower my bill" was why I was trying to call.
~Worst internet ever's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Worst internet ever: This is by far thee worse internet service I have ever paid for. I'm in the Army and they have a contract with base for all the barracks to have them. I have never experienced so many down times my internet has been down, slower speeds than I should have, and worse unhelpful customer service. I cant wait to switch internet services.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Worst internet ever: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Worst internet ever: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Worst internet ever: For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Worst internet ever: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Worst internet ever taken from his Time Warner customer service problem that occurred on November 17th, 2017.