Time Warner: This was my worst customer service in the last...
A Time Warner customer review by GetHuman user ~lost wages due to timewarner from November 19th, 2017
Background on ~lost wages due to timewarner's case
GetHuman: ~lost wages due to timewarner - can you tell our other Time Warner customers when your case took place?
~lost wages due to timewarner: Yup. It was late at night, on November 10th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~lost wages due to timewarner a list of common Time Warner problems)
~lost wages due to timewarner: "Cancel Service" was why I was trying to call.
~lost wages due to timewarner's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lost wages due to timewarner: This was my worst customer service in the last ** years! I missed work for * days as the service personal did not show up to move my existing service. subsequently after I called them ** times and * weeks later they told me they were unable to get me a connection. I requested to talk to their manager multiple times, and on all the occasions the manager was mysteriously unavailable.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~lost wages due to timewarner: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lost wages due to timewarner: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~lost wages due to timewarner: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~lost wages due to timewarner: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lost wages due to timewarner taken from his Time Warner customer service problem that occurred on November 10th, 2017.