We have given time warner every chance on earth...
A Time Warner customer review by GetHuman user ~johnf from November 17th, 2017
Background on ~johnf's case
GetHuman: ~johnf - can you tell our other Time Warner customers when your case took place?
~johnf: Yup. It was afternoon, on November 7th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~johnf a list of common Time Warner problems)
~johnf: "Technical support" was why I was trying to call.
~johnf's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~johnf: We have given time warner every chance on earth to keep our business. The so called "box" is used as I hear now. We have been through * different "boxes", multiple service calls and have weekly issues about the tv, literally. We are learning TW forever, and I will not stop writing these reviews up to the day we move to AT&T. My advice to everyone: understand TW had a monopoly on this industry for way too long. This industry has nothing to do with capitalism and TW should be held accountable. Nonetheless, coming from someone who doesn't watch much tv, I will happily watch TW fall from it's decade of having people work around them. The industry is almost, if not exactly, like Pitney Bowes and postage meters. Please don't forget the TW experience when they come back to you with new offers and promotions. And, they will as they lose all of their business.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~johnf: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~johnf: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~johnf: For that I would say three out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~johnf: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~johnf taken from his Time Warner customer service problem that occurred on November 7th, 2017.