We have had time Warner cable in Charlotte for...
A Time Warner customer review by GetHuman user ~Happy customer! from November 17th, 2017
Background on ~Happy customer! 's case
GetHuman: ~Happy customer! - can you tell our other Time Warner customers when your case took place?
~Happy customer! : Yes. It was afternoon, on November 7th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~Happy customer! a list of common Time Warner problems)
~Happy customer! : "Lower my bill" was why I was trying to call.
~Happy customer! 's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Happy customer! : We have had time Warner cable in Charlotte for ** years. We have always had our home phone, cable and Internet bundled with them. Today I called to review my account with TWC due to a financial hardship we are having. I didn't have to wait on the phone long for a customer service rep to help me. The lady's name was Lisa. She was very prodessional, patient and helpful. She said she understood our situation and she took time to find us the best solution. She even managed to keep our three services. We thought we would have to give up a service to save money. I can't say enough about the positive experience I had. Through our years with TWC we have had a pretty good experience. But it seems like they are stepping up their game and really trying to take care of their customers. I wish I could let Lisa's boss know how wonderful she was.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~Happy customer! : I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Happy customer! : I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~Happy customer! : For that I would say three out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~Happy customer! : Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Happy customer! taken from his Time Warner customer service problem that occurred on November 7th, 2017.