Time Warner: after speaking with people working off a script...
A Time Warner customer review by GetHuman user ~anonymous from November 11th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Time Warner customers when your case took place?
~anonymous: Yup. It was evening, on November 1st.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Time Warner problems)
~anonymous: "Lower my bill" was why I was trying to call.
~anonymous's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: after speaking with people working off a script that were paying no attention to the problem I was having or how to address it, it was very nice to talk to a real person that had a good command of the English language and is looking into my specific problem, rather than just saying "Change the box" (again, and again).
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~anonymous: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a three out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~anonymous: For that I would say four out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Time Warner customer service problem that occurred on November 1st, 2017.