Timex: I don't want a Caribbean trip. I wan't my exped...
A Timex customer review by GetHuman user ~Balloonatic Austinweird from November 17th, 2017
Background on ~Balloonatic Austinweird's case
GetHuman: ~Balloonatic Austinweird - can you tell our other Timex customers when your case took place?
~Balloonatic Austinweird: Yeah. It was afternoon, on November 11th.
GetHuman: Did you reach out to Timex, and if so, how?
GetHuman: And which of these common Timex customer issues best describes the reason you wanted to talk to them?
(Shows ~Balloonatic Austinweird a list of common Timex problems)
~Balloonatic Austinweird: "Complaint" was why I was trying to call.
~Balloonatic Austinweird's review of Timex customer service
GetHuman: So how would you sum up your experience for GetHuman's Timex customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Balloonatic Austinweird: I don't want a Caribbean trip. I wan't my expedition fixed. I'd like to speak w* a customer service person, not a travel agent.
GetHuman: Let's quantify your experience contacting Timex. On a scale of 1 to 5, how easy is it go get help on a Timex problem?
~Balloonatic Austinweird: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Balloonatic Austinweird: I'd give them a three out of five on communication.
GetHuman: And what about Timex's ability to quickly and effectively address your problem?
~Balloonatic Austinweird: For that I would say two out of five.
GetHuman: And finally- any advice for other Timex customers?
~Balloonatic Austinweird: Call them early in the day or late. Don't forget any personal or account information you might need for Timex to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Balloonatic Austinweird taken from his Timex customer service problem that occurred on November 11th, 2017.