Timex: *-- THIS number is for WATCHES. To reach them...
A Timex customer review by GetHuman user ~j from November 23rd, 2017
Background on ~j's case
GetHuman: ~j - can you tell our other Timex customers when your case took place?
~j: Sure. It was morning, on November 15th.
GetHuman: Did you reach out to Timex, and if so, how?
GetHuman: And which of these common Timex customer issues best describes the reason you wanted to talk to them?
(Shows ~j a list of common Timex problems)
~j: "Complaint" was why I was trying to call.
~j's review of Timex customer service
GetHuman: So how would you sum up your experience for GetHuman's Timex customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~j: *-- THIS number is for WATCHES. To reach them about audio products and alarm clocks, the number is *** *** **** --**(learned the hard way)
GetHuman: Let's quantify your experience contacting Timex. On a scale of 1 to 5, how easy is it go get help on a Timex problem?
~j: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~j: I'd give them a one out of five on communication.
GetHuman: And what about Timex's ability to quickly and effectively address your problem?
~j: For that I would say four out of five.
GetHuman: And finally- any advice for other Timex customers?
~j: Call them early in the day or late. Don't forget any personal or account information you might need for Timex to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~j taken from his Timex customer service problem that occurred on November 15th, 2017.