Togshop.com: Tog Shop is a good company, but my credit for r...
A Togshop.com customer review by GetHuman user GetHuman-398672 from November 21st, 2017
Background on GetHuman-398672's case
GetHuman: GetHuman-398672 - can you tell our other Togshop.com customers when your case took place?
GetHuman-398672: Yeah. It was morning, on November 14th.
GetHuman: Did you reach out to Togshop.com, and if so, how?
GetHuman: And which of these common Togshop.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-398672 a list of common Togshop.com problems)
GetHuman-398672: "Cancel order" was why I was trying to call.
GetHuman-398672's review of Togshop.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Togshop.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-398672: Tog Shop is a good company, but my credit for returned merchandise was split into two parts. CS rep spent too much time telling me how it should have been processed. As customer, I am not responsible for knowing how Tog Shop's refunds are processed.
GetHuman: Let's quantify your experience contacting Togshop.com. On a scale of 1 to 5, how easy is it go get help on a Togshop.com problem?
GetHuman-398672: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-398672: I'd give them a five out of five on communication.
GetHuman: And what about Togshop.com's ability to quickly and effectively address your problem?
GetHuman-398672: For that I would say three out of five.
GetHuman: And finally- any advice for other Togshop.com customers?
GetHuman-398672: Call them early in the day or late. Don't forget any personal or account information you might need for Togshop.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-398672 taken from his Togshop.com customer service problem that occurred on November 14th, 2017.
Togshop.com
4.00 of 5 stars | 7 reviews
GetHuman-398672's Togshop.com Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars
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