Toledo Edison Company: Ended up waiting just under * minutes, while wa...
A Toledo Edison Company customer review by GetHuman user ~RonEl from November 14th, 2017
Background on ~RonEl's case
GetHuman: ~RonEl - can you tell our other Toledo Edison Company customers when your case took place?
~RonEl: Yeah. It was morning, on November 6th.
GetHuman: Did you reach out to Toledo Edison Company, and if so, how?
GetHuman: And which of these common Toledo Edison Company customer issues best describes the reason you wanted to talk to them?
(Shows ~RonEl a list of common Toledo Edison Company problems)
~RonEl: "Cancel service" was why I was trying to call.
~RonEl's review of Toledo Edison Company customer service
GetHuman: So how would you sum up your experience for GetHuman's Toledo Edison Company customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RonEl: Ended up waiting just under * minutes, while waiting I put call on speaker phone - when call was answered I ended up accidentally disconnecting the call trying to take call off speaker phone. I called back and this time used the call back number - they called back in under * minutes. Recorded my concern and said a crew would be here in about * *** hours.
GetHuman: Let's quantify your experience contacting Toledo Edison Company. On a scale of 1 to 5, how easy is it go get help on a Toledo Edison Company problem?
~RonEl: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RonEl: I'd give them a five out of five on communication.
GetHuman: And what about Toledo Edison Company's ability to quickly and effectively address your problem?
~RonEl: For that I would say five out of five.
GetHuman: And finally- any advice for other Toledo Edison Company customers?
~RonEl: Call them early in the day or late. Don't forget any personal or account information you might need for Toledo Edison Company to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RonEl taken from his Toledo Edison Company customer service problem that occurred on November 6th, 2017.