TomTom: Had an issue with an expired lifetime map updat...
A TomTom customer review by GetHuman user GetHuman-140404 from November 17th, 2017
Background on GetHuman-140404's case
GetHuman: GetHuman-140404 - can you tell our other TomTom customers when your case took place?
GetHuman-140404: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to TomTom, and if so, how?
GetHuman: And which of these common TomTom customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-140404 a list of common TomTom problems)
GetHuman-140404: "Warranty claim" was why I was trying to contact.
GetHuman-140404's review of TomTom customer service
GetHuman: So how would you sum up your experience for GetHuman's TomTom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-140404: Had an issue with an expired lifetime map update promotion code. The person that served me was very courteous and managed to solve my issue in a few minutes.
GetHuman: Let's quantify your experience contacting TomTom. On a scale of 1 to 5, how easy is it go get help on a TomTom problem?
GetHuman-140404: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-140404: I'd give them a one out of five on communication.
GetHuman: And what about TomTom's ability to quickly and effectively address your problem?
GetHuman-140404: For that I would say four out of five.
GetHuman: And finally- any advice for other TomTom customers?
GetHuman-140404: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TomTom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-140404 taken from his TomTom customer service problem that occurred on November 13th, 2017.