TomTom: I have a via ****. Came with lifetime map upd...
A TomTom customer review by GetHuman user ~ted from November 6th, 2017
Background on ~ted's case
GetHuman: ~ted - can you tell our other TomTom customers when your case took place?
~ted: Yeah. It was middle of the night, on November 4th.
GetHuman: Did you reach out to TomTom, and if so, how?
GetHuman: And which of these common TomTom customer issues best describes the reason you wanted to talk to them?
(Shows ~ted a list of common TomTom problems)
~ted: "Technical support" was why I was trying to contact.
~ted's review of TomTom customer service
GetHuman: So how would you sum up your experience for GetHuman's TomTom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ted: I have a via ****. Came with lifetime map updates. Can't get it to work. Everytime you call support they tell you that some system is down and to call back later. The latest excuse I got was that a major update was coming out and to just wait. Month later and still can't get maps. People are nice on the phone, but they can't help.
GetHuman: Let's quantify your experience contacting TomTom. On a scale of 1 to 5, how easy is it go get help on a TomTom problem?
~ted: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ted: I'd give them a four out of five on communication.
GetHuman: And what about TomTom's ability to quickly and effectively address your problem?
~ted: For that I would say one out of five.
GetHuman: And finally- any advice for other TomTom customers?
~ted: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TomTom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ted taken from his TomTom customer service problem that occurred on November 4th, 2017.